Politique d’expédition

Order Processing Time

All orders are processed within 1–2 business days after we receive your order confirmation email.

Orders are not processed, shipped, or delivered on weekends or public holidays.

In rare cases, processing delays may occur due to high order volumes. If this happens, we will notify you by email.

Shipping Origin & Destinations

All items are shipped from our partner warehouse in China.

We currently ship to the United Kingdom only.
We do not ship to any other countries or regions at this time.

Estimated delivery time to the UK: 7–12 business days after dispatch.
Delivery times may vary depending on your location within the UK, courier handling times, and unforeseen delays.

Customs Duties & Taxes

Orders shipped within the United Kingdom do not incur customs duties.
In the rare event that any unexpected import taxes or handling fees arise, they will be the responsibility of the customer.

Shipping Costs

All orders enjoy free standard shipping.

At this time, we offer standard shipping only.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email that includes:

Your tracking number
A direct link to the courier’s tracking page

If you do not receive your tracking email within a few days, please check your spam or promotions folder or contact us at support@furhavenly.com.

Changing Your Shipping Address

If you need to update your shipping address, please contact us before your order has been dispatched at support@furhavenly.com.
Once an order has been dispatched, we are unable to change the shipping address.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at support@furhavenly.com with:

Your order number
Your full name
A copy of your order confirmation email

We will investigate promptly and provide updates regarding your parcel.

Delivery Disclaimer

We strive to ensure your order arrives promptly and safely. However, exact delivery dates cannot be guaranteed due to potential courier delays, customs processing variations, weather conditions, or other unforeseen circumstances.

Summary of Key Points

Processing time: 1–2 business days
Shipping origin: China
Shipping destination: UK only
Delivery time: 7–12 business days
Shipping fees: Free for all orders
Customs: No duties for UK shipments
Tracking: Provided via email
Address changes: Only before dispatch

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